Accessibility

Getting care

Everything in this section is free, at every site, and asking for it never goes in your medical record as a reason to treat you differently.

• Interpreting in more than two hundred languages, including American Sign Language, at any hour. Video remote interpreting is on a cart on every unit; in-person interpreters are booked ahead. We would rather you did not use a family member, and we will never ask a child to interpret.
• Documents in other formats. Large print, braille, plain language, and audio. Ask when you book and it will be waiting.
• Assistive listening devices and pocket talkers at every reception desk, and captioning on every waiting-room screen.
• Longer appointments on request, at no extra cost, if a standard slot is not enough time.
• A support person may stay with you, including in units where visiting is otherwise restricted, and is never counted against a visitor limit.
• Service animals are welcome anywhere a patient can go, including inpatient units.

Arrange any of it on (619) 555-0199 or access@winterfieldhealth.com, or just say so when you book.

In our buildings

• Step-free access at every main entrance, and at every clinic entrance.
• Accessible parking nearest each entrance, not counted against the free ninety minutes. Free valet parking if every bay is taken.
• Wheelchairs at every entrance, and a porter to push if you want one.
• Accessible restrooms on every floor, with an adult changing table on the ground floor of each hospital.
• Hearing loops at reception, registration, and the cashier's window.
• High-contrast, large-print signage throughout, with braille on every room number.
• A quiet room on the second floor of each hospital, unbooked and unstaffed, for anyone who needs less noise.

This website

We aim to meet WCAG 2.2 level AA. That is a target rather than a certificate: parts of this site meet it, parts do not, and the section below says which is which as honestly as we can.

What is in place today:

• Every page works from the keyboard alone, with a visible focus outline.
• Text contrast is at least 4.5:1 against its background, and large text at least 3:1.
• Every image that carries meaning has a text alternative; decorative ones are hidden from screen readers.
• Headings are in order and describe the section under them.
• Nothing moves, flashes, or auto-plays except the homepage carousel, which stops on hover and on focus and can be advanced by hand.
• Text can be resized to 200% without anything being lost or overlapping.
• The site works without JavaScript, with reduced but complete function.

Known problems

Listing these is more useful than claiming they are not there.

Tell us about something

If something on this site or in one of our buildings does not work for you, we want to know, and we would rather hear about it twice than not at all.

• Phone. (619) 555-0199, weekdays 8am–6pm PT.
• Email. access@winterfieldhealth.com
• In writing. Accessibility Coordinator, Winterfield Health, 2861 Balboa Drive, San Diego, CA 92101.

Tell us what page or place, what you were trying to do, and what happened. If you use assistive technology, saying which one helps us reproduce it. We respond within five working days and will tell you either when it is fixed or why it is not going to be soon.

If we get it wrong, you can also raise a formal complaint through patient relations, which is handled by someone independent of the team that built the thing you are complaining about.